FAQ

Is shopping with G....wane fashion house safe?

Kindly note that we take your business seriously, & above all, we want our customers to be happy. We accept payments through the most-trusted online payment method- PAYPAL.

How do I receive assistance with my order?

Our team of customer service representatives is standing by to assist customers along every step of the way - from just browsing, to ordering and shipping (and when necessary, returning as well). You can reach our customer service department by contacting us directly by email or telephone to the below 

• Email: Info@gwanefh.com/ sales@gwanefh.com 
• phone number: +1 323 853 0386
• Africa branch- Phone Number: 00267 71305895
• Facebook-  https://www.facebook.com/gwanefh/

How is payment done on G....wane fashion house

• Select your shipping address
• Pay through PayPal and “Submit”;
• Your payment will be processed and a receipt will be sent to your e-mail address. The money would be deducted once you have paid successfully.

• SHIPPING

  •  FREE SHIPPING WORLDWIDE 
  • Our shipping warehouse is situated in Hong Kong
  • Shipping time(+2-4 days of processing)
  •  7- 18 business days (USA, EUROPE,ASIA, MIDDLE EAST, AUSTRALIA)
  • 7- 25 business days- REST OF THE WORLD

• RETURNS

• Our policy lasts 14 days. If 14 days have gone by since you received your item/merchandise, unfortunately we can’t offer you a refund or exchange.

• To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.